Be sure to contact Comcast directly to report any ongoing problems with your service. Be sure to identify yourself as being part of ILC’s Bulk Account! The key is to keep calling and don’t give up until you get a resolution. They are authorized to give refunds.
Report Problems: 1-888-824-8264 (ILC bulk account)
Xfinity Store: 1063 Valley River Way, https://goo.gl/A1Q3er
You can also complete THIS FORM so that your problem will be recorded collectively with other ILC residents. This information may be shared with Comcast if problems are not being resolved. Your e-mail address will not be displayed. CLICK HERE to see a list of problems that have been reported by other owners.